A manager will likely have more flexibility and authority to resolve the issue. If a customer representative doesn’t offer the resolution you want, stay calm and polite, but be persistent and ask for a manager or supervisor. Pro tip: For damaged and defective products, you might have to contact the manufacturer if you’re trying to return a product after the seller’s return period has expired.Īsk to speak with a manager. Returning an undamaged item sooner also gives the seller a better chance of reselling it and might encourage the store to work with you. Many stores limit the time you have to return or exchange something. It’s less expensive for them, and it also means they have a chance to keep you as a customer.ĭon’t wait. Pro tip: Sellers often are more willing to offer a store credit than a refund. If you want a specific remedy, explain why. Other options might include an exchange, a store credit, a markdown on the item you bought, or a percentage discount on a future purchase. If you want a full refund, ask for that, but be flexible if you can. Pro tip: You might be able to find return policies, customer service numbers, and other important information on receipts, product packaging, or warranties, or on a seller’s website.īe clear about what you’re asking for. If you need to submit any documents, submit copies and keep the originals. These might be receipts, warranties, canceled checks, credit card statements, invoices, contracts, or other documents. It also helps if you have the tags and original packaging. Pro tip: If you go to the store, try to go when it’s not busy. Reputable businesses want to know about problems their customers encounter so they can take action and avoid future complaints. Is the product faulty? Damaged? Did you get poor service or repairs that didn’t fix the problem? Explain the issue. Consider Dispute Resolution AlternativesĮxplain the problem.Identity Theft and Online Security Show/hide Identity Theft and Online Security menu items.Unwanted Calls, Emails, and Texts Show/hide Unwanted Calls, Emails, and Texts menu items.Money-Making Opportunities and Investments.Jobs and Making Money Show/hide Jobs and Making Money menu items.Credit, Loans, and Debt Show/hide Credit, Loans, and Debt menu items.Shopping and Donating Show/hide Shopping and Donating menu items.
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